How to disable Data Execution Prevention (DEP)

To disable the Data Execution Prevention (DEP) feature in Microsoft Windows: 1. On the taskbar, click Start -> Control Panel -> System (or "System and Maintenance"). 2. Click Advanced (or "Advanced system settings"). 3. If prompted for an administrator password or confirmation, type the password or provide the confirmation. 4. Under Performance, click Settings. 5. Click the Data Execution Prevention tab, and then click "Turn off DEP for essential Windows programs and services only." 6. Confirm...

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How to Start AVG Watchdog

First we need to do is to check whether AVG WatchDog service is running and started. To check the service follow these steps: 1. Click Start. 2. Click Run or type in the Start Search field. 3. Type "services.msc" (without the quotation mark) and press Enter. 4. On the Services (local) window, look for AVG WatchDog and double click it. 5. On the AVG WatchDog properties window, look for startup type, click the dropdown menu and select Automatic. 6. Under services status, click Start. 7. Click Apply...

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AVG Scan crashes

Follow these steps to provide AVG Support further information and can investigate your issue more in detail. A) Generate application and system event logs and send it to AVG Support. To generate event logs from your computer: In Windows XP: 1. On the taskbar, click Start, and then click Run (or the Start Search field). 2. Type eventvwr.msc and then press ENTER. 3. In the left navigational tree, click Application. 4. On the Action menu, click "Save Log File As." 5. Type the appropriate file name...

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You cannot browse the internet with AVG 2012

To solve this issue, follow these steps in the given order: A) If you are using Internet Explorer (version 7 or higher), please run it without add-ons: 1. Click Start > (All) Programs. 2. Click Accessories > System Tools. 3. Click Internet Explorer (No Add-ons). Can you access Web pages now? If so, continue with procedure B). If you still cannot access any Web page, please skip to procedure C). B) If running Internet Explorer without add-ons enabled to you view Web pages, try temporarily...

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AVG 2012 can't remove Virus infection

Follow these steps and provide AVG Support with the results: A) Apply all the available patches for your Microsoft Windows operating system from the following Web site: http://www.windowsupdate.com This step is extremely important as viruses can exploit security holes in outdated operating systems. B) Update your AVG by opening the AVG Program and clicking Update now. C) Enabling the "Scan files on close" feature in AVG Resident Shield increases system protection. To enable this feature: 1. Open...

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How to Add/Remove AVG 2012 Components

To add or remove AVG components: 1. Verify that you have administrative rights on the computer: 2. Go to this Web page for the latest installation file: http://www.avg.com/download.prd-avc.line-2012 (AVG Anti-Virus 2012) http://www.avg.com/download.prd-isc.line-2012 (AVG Internet Security 2012) 3. Click the "Download" button, and when asked, choose to save the file. 4. Save the file to the Desktop. 5. Double-click the AVG installation file on your Desktop. 6. Proceed through the installation...

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What to do if sending of AVG Diagnostic data fails?

When communicating with AVG Customer Services, you may be asked to use the AVG Diagnostic utility (AVGdiagex). This speeds up the process of solving your request. This utility is sending encoded data through the HTTP protocol over the Internet. As sometimes the connection may not transmit all the data due to error on the way, the data will not be received. In such case, the AVG Diagnostic will inform you about this. The data are however collected before sending, so they are still present...

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