A) To enable the “Microsoft sharing and printing” protocol:
1. Open the AVG Program.
2. On the Tools menu, click "Firewall settings."
3. In the left tree menu, under Profiles, select your firewall profile.
4. Click "Defined networks," and then click "Add network."
5. Type a brief network name (for example Local network).
6. Select the "Network is safe" check box, and then click "Add IP."
7. Fill in the needed values defining your local network, and then click OK.
8. In the left tree menu, under Profiles, select your firewall profile.
9. Click "System services."
10. In the "MS Printer and File Sharing" line, click the Action field, and then click "Allow for safe."
11. Click OK.
B) If the issue persists, please proceed as follows to find the cause of the issue:
Change the Firewall profile to "Allow all":
1. Open the AVG Program.
2. Click the Firewall component.
3. In the drop-down menu, click "Allow all."
4. Click "Save changes."
C) Temporarily disable AVG Firewall:
1. Open the AVG Program.
2. Click the Firewall component.
3. Click "Firewall disabled," and then click "Save changes."
D) If the connection is OK after the changes in procedures B or C, we would like to request .log and configuration files for detailed analysis. If the issue is not solved even after performing procedures B and C, the issue is likely not caused by AVG Firewall:
1. Open the AVG Program.
2. Click the Firewall component.
3. Click "Firewall enabled."
4. Select your default firewall profile, and then click "Save changes."
To provide the requested files for analysis:
5. Download runner.avgdx on this link:
http://www.avg.com/filedir/util/support/runner_en.exe
6. Double-click the file, the AVG Diagnostics tool will start automatically.
7. Type your e-mail address and a detailed issue description into the appropriate areas.
8. Click "Diagnose and send results."
AVG Support should contact you with further information.
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