A) Apply all the available patches for your Microsoft Windows operating system from the following Web site:
http://www.windowsupdate.com
This step is extremely important as viruses can exploit security holes in outdated operating systems.
B) Update your AVG by opening the AVG Program and clicking Update now.
C) Enabling the "Scan files on close" feature in AVG Resident Shield increases system protection.
To enable this feature:
1. Open the AVG Program.
2. On the Tools menu, Advanced settings.
3. On the left tree menu, click Anti-Virus -> Resident Shield.
4. Select the "Scan files on close" check box, and then click OK.
D) Run the "Whole computer scan" test. (Scan now in AVG User Interface)
E) Check the list of processes running on your computer for any suspicious files.
To provide us with this list:
1. Download the AVG Service Utility from this location to your Desktop and run it:
http://ddownload.avg.com/tific/tool1.exe/AVG_ClickNFix_178022_en_US.exe
2. Follow the instructions displayed on your screen.
F) Send also the AVG Diagnostics output:
1. Download the AVG Service Utility from this location to your Desktop:
http://www.avg.com/filedir/util/support/avgfwdiag2012_en.exe
2. Double-click the file, the AVG Diagnostics tool will start automatically.
3. Type your e-mail address, a detailed issue description, and the answers to the following questions into the appropriate areas:
- Is the virus detected by the "Whole computer scan" test?
- Is the virus detected only by AVG Resident Shield?
- Is it possible to Delete, Heal or Move to Vault this infected file?
- Is the virus detected repeatedly? Is it the same file?
- When is the infected file detected? After restarting the computer or after connecting to the Internet?
4. Click "Diagnose and send results.”
5. Disable the "Scan files on close" option described in procedure C.
AVG Support will analyze this data and contact you with further information.
Posts
