How to run AVG Firewall Diagnostics

Follow these steps to help us find the cause of the issue:

1.Update your AVG Program to the latest program and virus database versions (if possible).
2. Download the AVG Service Utility from this location to your Desktop:
http://www.avg.com/filedir/util/support/avgfwdiag2012_en.exe

3. Run the utility.
4. Follow the instructions displayed on your screen.